It's time for superagents.
Intelligence across the contact centre agent lifecycle
Starting from £2,500 per month
Recruitment
AI analyses and ranks CVs, conducts first-round interviews automatically. Reduce recruiter admin, shorten time-to-hire and consistently select better-fit agents with an industry-leading candidate experience.
Training
AI training simulator for voice, chat and system interactions. Objectively assess readiness, reduce speed to competency, and improve early performance before agents go live.
Knowledge Assist
Secure, compliant ChatGPT-style interface over your knowledge base. Real-time answers during training and live calls shorten handle times and improve first contact resolution.
Performance
Integrate operational data from WFM to building access. Real-time visibility of attendance and performance enables earlier intervention and better workforce management.
Quality Assurance
AI dramatically increases quality coverage and identifies coaching opportunities and process gaps. Reduce repeat contacts, improve compliance, and drive continuous improvement.
Build With Us
See an opportunity to transform your contact centre? Facing a complex operational challenge? Bring it to us and we’ll build AI capabilities to deliver measurable impact.